Frequently asked questions

Browse the shop or use search, pick your items and quantities, then head to the secure checkout. You'll get an order confirmation by email straight away, and a second email with tracking as soon as your parcel is dispatched.

No — guest checkout works fine. An account is optional, but it lets you track orders, see your order history, save delivery addresses and keep a wishlist, so your next order is faster.

If it hasn't been packed yet, yes. We dispatch quickly — normally within 24 hours — so contact us as soon as possible at info@forgetackledirect.com ou +386 69 979 597 with your order number and we'll cancel or amend it.

Check your spam or promotions folder first. If it's not there, the email address may have had a typo — contact us with the address you used at checkout and we'll resend the confirmation and fix your details.

Yes. If you're away or heading off on a session, leave a note at checkout or email us right after ordering and we'll hold dispatch until a date that suits you.

We accept Visa, Mastercard and PayPal at checkout. For larger orders we can also arrange payment by bank transfer — contact us and we'll send a proforma invoice with our bank details.

Yes. Checkout runs over an encrypted connection and payments are processed by PCI-compliant providers. We never see or store your full card number.

All prices are in euros (EUR). If your card uses another currency, your bank converts the amount at its own exchange rate when the payment is taken.

Of course. Add your company name and VAT number at checkout, or email us after ordering and we'll issue a full VAT invoice. Our trading entity is Forge Tackle d.o.o., VAT SI11419750.

We ship daily. Orders are normally prepared and handed to the courier within 24 hours, Monday to Friday — orders placed over the weekend or on public holidays go out the next working day.

Most parcels arrive within 2 to 5 working days of dispatch, depending on your country. You'll receive a tracking number by email the moment your order leaves our warehouse.

Shipping is zone-based across Europe:

• Slovenia: €3 — free over €100
• Austria, Croatia, Czechia, Hungary, Slovakia: €6 — free over €130
• Belgium, Bulgaria, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Romania, Sweden: €8 — free over €150
• Estonia, Finland, Ireland, Latvia, Liechtenstein, Lithuania, Portugal, Spain: €20, or €15 over €200
• Switzerland: €30 flat, minimum order €160 (customs charges not included)

Full details on the Expédition et retours page.

We ship with GLS or DPD, depending on your country and parcel size. Both are fully tracked — you'll get the tracking number by email at dispatch and can follow the parcel on the courier's site right to your door.

We deliver across the EU and to Switzerland as standard. For other destinations, contact us before ordering and we'll quote shipping for your country.

Pre-order products show their expected shipping date on the product page. If your order mixes in-stock and pre-order items, everything ships together once the pre-order arrives — place two separate orders if you'd like the in-stock items sooner.

Couriers occasionally hit delays. If your parcel hasn't arrived within the expected window, email info@forgetackledirect.com with your order number and we'll open an investigation with GLS or DPD and sort it out for you.

You can return any unwanted item within 7 days of receiving it, as long as it's unused and in its original packaging. Contact us first and we'll guide you through the process.

Email info@forgetackledirect.com with your order number and what you'd like to return. We'll send instructions, then post the parcel to Forge Tackle d.o.o., Želeška cesta 24, 4260 Bled, Slovenia.

For change-of-mind returns, the return postage is on you. If an item arrived faulty or was damaged in transit, the return is on us — we'll cover the shipping.

Report it within 7 days of delivery: email us your order number, a short description and a few photos of the issue. We'll arrange a free return and a replacement, repair or refund as quickly as possible.

Once your return reaches us and is checked, we refund within 30 days at the latest — usually much sooner — back to your original payment method or by bank transfer.

Everything we make carries a 2-year warranty against manufacturing defects. Rods go further: a 3-year warranty against breakage caused by a manufacturing fault, for the original owner with the receipt (second-hand purchases excluded). To claim, email us your proof of purchase and photos and we'll take it from there.

We design and produce our entire range in-house and sell it directly to you — no distributors, no dealer margins, no inflated marketing budgets. Carp fishing is our lifestyle, and with 45+ years of combined industry experience we put the money where it matters: materials and build quality.

Everything for the carp angler: rods, bait (boilies, hookbaits and liquids), luggage and storage, rod support from banksticks to pods, terminal tackle, leads, lines and hooks, landing nets, bite indication, PVA and baiting tools, carp care and bank-life clothing.

We restock continuously. Email us the product name and we'll tell you the expected date — or subscribe to the newsletter, where restocks, new releases and offers are announced first.

Gladly — that's the part we enjoy. Tell us your venue, target fish and budget via the contact page and we'll recommend a balanced setup, whether you're starting out or refining your kit.

Email info@forgetackledirect.com, call +386 69 979 597, or use the form on the contact page. We're available Monday to Friday during European business hours.

Within one working day, usually faster. Order problems and faulty-product reports jump the queue.

We're a Slovenian company — Forge Tackle d.o.o., based in Domžale. The Bled site is both our dispatch warehouse and a walk-in shop, shipping daily across Europe — or drop in to browse the racks in person.

Yes — the store is available in English, German, French, Italian and Slovenian. Use the language selector in the header or footer to switch.