Refund policy

Refund Policy

RETURNS & AFTER SALES SERVICE
WARRANTY
All products sold on the web store www.forgetackledirect.com are covered by one year warranty against any production fault unless different conditions are specified.

*Rod warranty is extended to 3 years and it is valid exclusively showing the original purchase receipt, and exclusively for the original owner of the rods. This warranty IS NOT VALID FOR RODS PURCHASED SECOND HAND (USED) even if less than 3 years old from the original purchase date.

ORDER CANCELLATION
Buyer have the right to cancel any order till 7 days after receiving the parcel for any reason, the payment will be refunded in full via bank transfer within 30 days. Product must be returned at buyer expenses in their original packaging and without any sign of usage. Any sign of usage, modification or damage caused by misusage of the buyer will be considered failure to comply with our terms and conditions, therefore canceling any right for refund.

Packages must be sent to : FORGE TACKLE D.O.O. ŽELEŠKA CESTA 24, 4260, BLED

RETURNS
It is responsibility of the buyer to inspect the goods once they are delivered and to report via email at the address info@forgetackledirect.com if any product have been damaged during transport or shows clear manufacturing fails within 7 days from the delivery date. Failure to comply with these terms will be considered a confirmation that the buyer have accepted the products.
In case of defective or damaged goods the products need to be returned to the seller within 30 days. The buyer is in charge of the shipping procedure and costs for damaged or defective products back to the seller.
Once the defective or damaged product will be received by the seller it will be checked carefully and the buyer will receive a new product to replace the damaged / defective one or a full refund within 30 days.

Packages must be sent to : EASY TACKLE D.O.O. ŽELEŠKA CESTA 24, 4260, BLED