INTRODUCTION
Forge Tackle d.o.o. respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase through our website:
www.forgetackledirect.com
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
DATA CONTROLLER
The data controller responsible for the processing of your personal data is:
Forge Tackle d.o.o.
Breznikova Ulica 15
1230 Domžale
Slovenia
VAT ID: SI11419750
Email: info@forgetackledirect.com
The above address is the registered office of the company. Operational activities, customer service and order processing are carried out from our operational address in Bled, Slovenia.
PERSONAL DATA WE COLLECT
When you visit our website, place an order, create an account, subscribe to our newsletter or contact us, we may collect the following information:
- Name and surname
- Billing address
- Delivery address
- Email address
- Telephone number
- Order history
- Payment information processed through authorised payment service providers
- IP address
- Browser and device information
- Website usage and browsing information
HOW WE USE YOUR PERSONAL DATA
We process personal data for the following purposes:
- Processing and delivering orders
- Providing customer service and after-sales support
- Processing warranty claims and returns
- Communicating regarding orders and enquiries
- Fraud prevention and security monitoring
- Improving our website, products and services
- Sending marketing communications where permitted by law or where consent has been provided
- Complying with legal, tax and accounting obligations
LEGAL BASIS FOR PROCESSING
We process personal data on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Customer consent where required by law
SHARING OF PERSONAL DATA
We may share personal data with trusted third-party service providers where necessary to operate our business, including:
- Shopify (e-commerce platform provider)
- Payment service providers
- Shipping and courier companies
- Marketing and analytics providers
- Professional advisers and regulatory authorities where required by law
- We do not sell personal data to third parties.
COOKIES AND ANALYTICS
Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.
Cookies may be used for:
- Website functionality
- Shopping cart operation
- Analytics and performance monitoring
- Marketing and advertising purposes
- Users can manage cookie preferences through their browser settings and our cookie consent tools where applicable.
MARKETING COMMUNICATIONS
Where permitted by law or where you have provided consent, we may send newsletters, promotional offers and information regarding our products and services.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, tax, accounting and warranty obligations.
Certain information relating to purchases may be retained for longer periods where required by applicable law.
INTERNATIONAL DATA TRANSFERS
Some service providers used by FORGE TACKLE may process personal data outside the European Economic Area (EEA).
Where such transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws.
YOUR RIGHTS
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of personal data
- Restrict processing of personal data
- Object to processing of personal data
- Withdraw consent where processing is based on consent
- Request transfer of your personal data to another provider
- To exercise any of these rights, please contact us at: info@forgetackledirect.com
DATA SECURITY
FORGE TACKLE implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
MINORS
This website is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from persons under the age of 18.
COMPLAINTS
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection authority.
In Slovenia, the competent authority is:
Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
Slovenia
Website: www.ip-rs.si
CHANGES TO THIS PRIVACY POLICY
FORGE TACKLE reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements, business operations or website functionality.
The latest version will always be available on www.forgetackledirect.com.
CONTACT
For questions regarding this Privacy Policy or the processing of personal data, please contact:
Forge Tackle d.o.o.
Breznikova Ulica 15
1230 Domžale
Slovenia
Email: info@forgetackledirect.com
